Refund policy

Thank you for shopping at meenabazaar.shop. This Return & Refund Policy applies to all orders purchased via https://meenabazaar.shop, including suits, gowns, sarees, lehengas, kurtis, unstitched fabric materials and all other Indian ethnic‑wear apparel sold within our store. This document follows Shopify e‑commerce store public disclosure requirements. If you have any questions regarding return, exchange or refund procedures, please contact our customer support team at info@meenabazaar.shop.

Return Eligibility Period

You may submit a return or exchange request within 30 calendar days counting from the date you receive your delivered order. Any return application submitted after this 30‑day window will be rejected at our sole discretion. The return eligibility period starts upon successful delivery to you or your designated receiving address, not the date when you placed your online order.

Item Condition Requirements

All merchandise including suits, gowns, sarees, lehengas, kurtis and unstitched fabric materials must satisfy the below‑listed conditions to qualify for return, exchange or refund:

  • Products must be unworn, unused, unwashed, free of stains, perfume residue, makeup marks, snags, tears and any visible signs of customer wear or damage. This condition applies to embroidered, sequined, zari‑work and handcrafted ethnic garments.
  • All original hang tags, labels, product packaging, fabric wrappers and matching accessories must remain intact and be returned together with the goods.
  • Goods that have been altered, tailored, modified, washed, damaged by customer use, or returned without complete original tags and packaging will not be eligible for return or refund.
  • We carry out thorough physical inspection for every returned parcel after receipt. Items failing our condition inspection will be shipped back to you at your own cost, and no refund will be processed.

Non‑Returnable Items

The below‑mentioned categories cannot be returned, exchanged or refunded:

  • Goods clearly marked as Final Sale on product pages or at checkout.
  • Custom‑tailored, personalized or specially modified items produced according to individual customer requirements.
  • Gift cards if they are available for purchase on our website.

How to Submit a Return Request

Do not send any goods back to our warehouse before you obtain official return authorization from our team. You must send your return request by email to info@meenabazaar.shop. Please provide your full name, valid order number, contact email address, together with a clear list of items you intend to return or exchange. Our support team will reply within 24 business hours and send you complete return‑shipping guidance. For non‑defective returns, customers shall bear all return shipping expenses. Original shipping charges paid during checkout are non‑refundable.

Damaged, Defective or Incorrectly‑Shipped Goods

If you receive damaged, defective, wrong or mis‑shipped ethnic‑wear items, you are required to notify us via email info@meenabazaar.shop within 7 calendar days after delivery. Please attach clear photographs showing package outer condition, product defects, embroidery damage or incorrect items for verification. Once our team confirms the fault originates from our side, we will offer you one of the following solutions: full refund, item replacement or product exchange. For verified defective or wrong‑item cases, meenabazaar.shop will cover return‑shipping costs for the affected goods.

Exchange Conditions

Exchanges for eligible non‑defective merchandise are permitted within the 30‑day return window and subject to real‑time product stock availability. If your preferred replacement size, colour or style is out‑of‑stock, we will present you the alternative options of store credit or full refund to your original payment method. For non‑defective exchanges, customers take responsibility for both return and new outbound shipping fees.

Refund Processing Rules

After we receive your returned parcel and complete inspection confirming your items satisfy all return eligibility standards, we will initiate your refund within 5‑10 business days. Refunds will be issued back to your original payment method used for placing the order. Please note banks, credit‑card institutions and third‑party payment gateways may need additional processing time before funds show up on your account balance, and such delays are outside our control. Cash refunds are not available under any circumstances.

International Return Terms

For cross‑border international orders, customers are fully responsible for all return‑related expenditures including freight fees, customs import duties, local taxes and administrative charges. Original‑order customs and tax costs will not be covered or refunded by meenabazaar.shop.

Order Cancellation Prior to Shipment

You are allowed to apply for order cancellation before your package is dispatched. Send your cancellation email with your order number to info@meenabazaar.shop. Once your order has been processed and shipped out, direct cancellation is no longer possible, and you need to follow our standard return workflow after receiving your parcel.

Policy Revision

We reserve the right to revise and update this Return & Refund Policy at any moment. Updated clauses will take immediate legal effect once published on https://meenabazaar.shop. Every purchase shall be governed by the policy version displayed on our website at the time you submit your order.